| Body language makes up 50% of a conversation, whether we mean it to or not. Since people don't always |
say what they mean at work, Robert Phipps, a UK body language expert, tells you how to understand it.
If someone has the same idea as yours, they'll often have the same posture (姿势) as yours. But if a
person's body and feet are turned away from you even though they're looking at you, it means they'd rather be
moving the way their feet are pointing.
Most people cross their arms if they have different ideas. So even if someone says they agree with you,
if they then cross their arms they really don't. So try to find out what's the matter with them or draw them out
by handing them something to look at or asking them to do something, such as writing something down.
If you're training someone, it's useful to know how their mind works. If a person's eyes move up and to
the left while you're talking to them, they think of information actively, if the eyes only move left they think of
sounds, but eyes moving to the right and down shows they learn through their feelings.
When people are lying, they don't often use their hands naturally but make a lot of hand-to-face gesture
(手势). Hands or fingers covering the mouth means what they are saying is not true.
Tilting (倾斜) the head to the side shows and interest in what's being said. When people drop their heads,
they are showing they don't agree with you. Using a hand to support (支撑) your head means you're feeling